¿Cómo conseguir más reseñas en Google Maps para un restaurante?

Con ResenasYa puedes enviar un WhatsApp automático a cada cliente tras su visita pidiéndole su opinión. Si la experiencia fue positiva, la IA les anima a dejar reseña en Google Maps con el enlace directo a tu ficha. Si fue negativa, responde con empatía sin dirigirles al perfil público.

¿Funciona para peluquerías y centros de estética?

Sí. ResenasYa está diseñado para cualquier negocio local. Muchas peluquerías y centros de estética lo usan para pedir opinión al cliente justo cuando termina el servicio, aprovechando el momento de máxima satisfacción.

¿Qué necesito para empezar?

Solo necesitas una cuenta de Twilio (WhatsApp Business Sandbox gratuita para empezar), el enlace de Google Maps de tu negocio y registrarte en ResenasYa. La configuración completa lleva menos de 5 minutos.

¿Es legal enviar WhatsApps a clientes para pedir reseñas?

Sí, siempre que el cliente haya dado su consentimiento para recibir comunicaciones. En el contexto de una visita reciente a tu negocio y usando números que el cliente te ha proporcionado voluntariamente, el envío es legal bajo el RGPD. Recomendamos informar al cliente en el momento de la visita.

¿Puedo personalizar los mensajes de WhatsApp?

Sí. Puedes personalizar el mensaje inicial de bienvenida y elegir entre tres tonos de comunicación: trato de tú (cercano), usted (formal) o juvenil (desenfadado). Los mensajes de seguimiento se generan automáticamente adaptados al tono elegido.

¿Cómo funciona el análisis de sentimiento?

Cuando el cliente responde al WhatsApp, Claude AI (de Anthropic) analiza el texto al instante y lo clasifica como positivo, negativo o neutral. En función del resultado, el sistema envía un mensaje de seguimiento diferente: si es positivo, le invita a dejar reseña en Google Maps, App Store o Play Store; si es negativo, responde con empatía sin darle el enlace.

¿Se puede usar para conseguir reseñas en App Store y Play Store?

Sí. ResenasYa funciona para cualquier plataforma de reseñas: Google Maps, App Store (Apple) y Play Store (Google). Los desarrolladores de apps lo usan para pedir valoraciones a sus usuarios activos por WhatsApp. Solo tienes que configurar el enlace de tu app en lugar del de Google Maps.

Automate your reviews — on any platform

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Send automated WhatsApp messages to your customers, analyse their feedback with AI, and direct satisfied customers to leave a review where it matters most. For any business or service.

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How it works

4 steps to get more reviews on Google Maps, Trustpilot, App Store and more

Enter your customer's number

In the dashboard, enter the name and phone number of the customer who just made a purchase or used your service. You can also import a CSV list.

AI analyses the response

The customer receives a personalised WhatsApp. Claude analyses the reply and detects whether it is positive, negative, or neutral.

Happy customers leave a review

Satisfied customers are automatically directed to leave a review. Unhappy customers are filtered before reaching public platforms.

Respuesta inteligente

Si es positiva → enlace directo a la plataforma elegida. Si es negativa → respuesta empática en privado.

The conversation that gets reviews

Fully automated, personalized and valid for any review platform

Happy customer · Google Maps

Hi Maria! This is the team at Sunshine Café. How was your experience today? 😊

Really great! The coffee was delicious and the staff super friendly 😍

So glad to hear that, Maria! 🙌 Would you mind sharing your experience on Google Maps? 👉 maps.google.com/...

✓ Customer directed to the review platform

More than collecting reviews — manage your full reputation

With the Google Business Profile integration you have full control over what people say about you on Google Maps.

Respond to every review automatically

AI-generated replies adapted to your business tone. Stay active on Google without doing it manually.

★★★★★Alex M.

"Amazing service, will definitely come back!"

Owner reply · AI-generated

Thank you so much, Alex! We're so glad you enjoyed it. See you soon 😊

✓Personalised replies in seconds
✓Tone adapted to your business (casual, formal, youthful)
✓Improves your Google Maps ranking

Protection

Request removal of fake or unfair reviews

We detect which negative reviews may violate Google's policies and generate the official removal request. The final decision always rests with Google.

★☆☆☆☆Anonymous user

"Terrible. I don't recommend this place."

⚠ Possible violationNo details · Generic content

Request removal from Google →

✓Automatic analysis against Google policies
✓Removal request in 1 click
✓Track the status of each request

What our customers say

What businesses say after weeks of generating reviews with ResenasYa

Google Maps

In just 3 weeks we went from 47 to 89 reviews on Google Maps. The best part is it warns us when a customer isn't happy before they post publicly on Google.

+42 reviews in 3 weeks

Sarah Johnson

Owner · The Golden Fork · New York

App Store

We rolled it out to our active users and in 5 weeks went from 3.8 to 4.6★ on the App Store. Ratings are critical for ASO and this changes everything.

3.8→4.6★ on App Store

Michael Chen

CEO · SpendSmart App · San Francisco

Google Maps + incentive

We set up the incentive: 5★ Google review + screenshot = 10% off your next membership. The AI verifies it automatically and sends the code instantly. 90 new reviews in one month.

90 reviews in 1 month

David Williams

Director · Iron Forge Gym · Chicago

Google Maps

As a therapist I needed something discreet. The AI's tone is so warm that clients respond naturally. I now have 38 new Google reviews without asking them directly.

+38 reviews in 2 months

Emily Carter

Therapist · Carter Therapy Center · Austin

Trustpilot

We had happy customers but zero Trustpilot reviews — that's where buyers check before purchasing. In 4 months, 180 reviews with 4.7★. Conversion went up 18%.

180 reviews on Trustpilot

Jessica Torres

Founder · LittleLux · E-commerce

Google Maps

The sentiment filter is what I love most. If a guest isn't happy, we handle it privately. Negative reviews have dropped 80%.

−80% negative reviews

James Miller

Manager · Coastal Boutique Hotel · Miami

App Store + Play Store

Our app is on iOS and Android. I set up two links: App Store and Play Store. The user chooses. In 2 months we added over 500 new ratings across both platforms.

+500 ratings

Ryan Thompson

Product Manager · FoodieApp · Seattle

Google Maps + incentive

We ran the incentive at the café: 5★ Google review + screenshot = free pastry on your next visit, verified automatically. In 3 weeks: from 31 to 97 reviews.

31→97 reviews in 3 weeks

Amanda Lee

Owner · Morning Bloom Café · Portland

Google + Trustpilot

We direct patients to Google Maps or Trustpilot based on their profile. Younger patients go to Google, older ones to Trustpilot. Our presence on both keeps growing.

+110 reviews on 2 platforms

Daniel Scott

Medical Director · Scott Medical Group · Boston

Google Maps

As a law firm, digital reputation is everything. We now have over 90 Google reviews and 96% are 5★. It's completely changed how new clients find us.

96% 5★ reviews

Laura Adams

Founding Partner · Adams & Reed Law · Los Angeles

Real success stories

Real results from real businesses

Businesses already multiplying their reviews with ResenasYa.

Restaurant

Tony's Trattoria

BEFORE

23 reviews in 2 years. Only complaints came in — happy customers never bothered to write one. Their 3.8★ average kept them invisible in local searches.

AFTER

In 2 months they went from 23 to 97 reviews with a 4.7★ average. They ranked in the top 3 Italian restaurants in their area and had a waiting list on weekends for the first time.

+74

New reviews

4.7★

Google rating

2 months

Time

Fitness

IronCore Gym

BEFORE

58 reviews in 4 years with an NPS of 72. Members were very satisfied but nobody left ratings. The team had tried asking in person, but it felt awkward and didn't scale.

AFTER

In just 6 weeks they got 134 new reviews with a 4.9★ average. 62% of members who received the incentive WhatsApp ended up leaving a review and claiming their discount.

+134

New reviews

4.9★

Google rating

62%

Incentive conversion

E-commerce

StyleNest

BEFORE

High customer satisfaction (NPS 78) but zero Trustpilot presence — that's where buyers made their final purchase decision. Competitors had hundreds of reviews; they had just 12.

AFTER

In 4 months they accumulated 289 reviews with 4.7★ on Trustpilot. Their online store conversion rate went up 22% after displaying the Trustpilot widget on product pages.

289

Trustpilot reviews

4.7★

Rating

+22%

Web conversion

Healthcare

Bright Smile Dental

BEFORE

Sensitive sector: they needed to collect positive opinions naturally, but worried that difficult cases would end up as public negative reviews damaging their reputation.

AFTER

62 new reviews in 4 months, all above 4 stars. No negative response made it public — all were handled privately.

+62

New reviews

Public negative reviews

94%

Satisfaction

Mobile app

FoodieApp

BEFORE

18,000 monthly active users but only 312 ratings total across both stores. The low ratio was hurting their category ranking and slowing organic downloads.

AFTER

In 3 months they got +520 ratings across both platforms. Their ranking in the Food category went from top 40 to top 10, with a 35% increase in organic downloads.

+520

New ratings

Platforms

Top 10

Ranking position

Café

Morning Bloom Café

BEFORE

31 reviews and 4.2★ while the café across the street had 180 reviews and 4.8★, always appearing first. Regulars loved them but never put it on Google.

AFTER

From 31 to 97 reviews in 3 weeks with a 4.8★ average. They overtook the competition and started appearing first for searches like 'café Portland downtown'.

+66

New reviews

4.8★

Google rating

3 weeks

Time

Hospitality

The Viewpoint Hotel

BEFORE

With a 4.2★ average and several 1-star reviews with no text or user history, they suspected fake reviews from a competitor. Those 4 reviews were dragging down their score and costing them direct bookings.

AFTER

Google removed 3 of the 4 reviews within 12 days. Their average went from 4.2★ to 4.6★ and they climbed 3 positions in the local hotel ranking. Direct bookings increased 18% that quarter.

3 of 4

Reviews removed

4.6★

Google rating

+18%

Direct bookings

Wellness

Serenity Spa

BEFORE

They received 15 new Google Maps reviews per week but only replied to 8% — there was never enough time. Google penalises profiles that don't respond and they were feeling it in the rankings.

AFTER

In 2 months their response rate went from 8% to 94%. Google labelled them as 'Usually responds' on their listing. They climbed 4 positions in 'spa Austin' searches and profile clicks increased 31%.

94%

Response rate

<1 hour

Response time

+31%

Profile clicks

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Gratis

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5 WhatsApp / month

Google Maps
AI sentiment analysis
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50 contacts / month

Google Maps, App Store, Play Store
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For any type of business

If you have customers and want more reviews on Google, App Store, Play Store, Trustpilot… ResenasYa is for you

Restaurants

Cafés & brunch

Hair salons & beauty

Psychologists & therapists

Clinics & health

Lawyers & law firms

Accountants & advisors

Hotels & accommodation

E-commerce

Mobile apps

Gyms & sport

Academies & training

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