Frequently asked questions

You enter your customer's name and phone number in the dashboard. They receive a personalised WhatsApp asking about their experience. The AI instantly analyses the reply: if it's positive, it encourages them to leave a review with a direct link to your chosen platform; if it's negative, it responds empathetically without sending them to your public profile.

Any platform: Google Maps, App Store, Play Store, Trustpilot, or any other review URL. Just set your destination link in your profile and ResenasYa automatically sends it to satisfied customers.

Yes. You can set up multiple platforms in your profile and choose which one is active at any given time. Some businesses send to Google Maps Monday to Thursday and to Trustpilot for the rest of the week.

Just sign up for ResenasYa and add your review profile link (Google Maps, App Store, etc.). The full setup takes less than 1 minute.

It depends on your plan: Starter (€9.9/month) includes 50 contacts, and Pro (€29.9/month) includes 250 contacts. You can change plan or cancel at any time from the Billing section.

The AI detects the negative sentiment and responds with an empathetic message inviting the customer to share what went wrong, without sending them to any public profile. You receive the feedback in your dashboard to handle internally before it becomes a negative public review.

Yes. You can personalise the initial message with the customer's name and your business name, and choose between three communication tones: friendly (informal), formal, or casual/youth-oriented. Follow-up messages automatically adapt to the chosen tone.

Yes. Highly sensitive sectors use it with the formal tone to maintain professionalism. The sentiment filter is especially valuable here: it handles delicate cases privately, without public exposure.

Yes. If a customer doesn't respond to the initial message, ResenasYa can automatically send up to 2 reminders: the first after 24 hours and the second after 72 hours. This feature can be enabled or disabled from Settings.

You can choose the language in which WhatsApp messages will be sent (Spanish, English, French, German, Italian or Portuguese) from the Settings section. The language applies to all messages sent from your account.

The artificial intelligence (Anthropic's Claude) does two things: it analyses the sentiment of the customer's reply (positive, negative, or neutral) and automatically generates the follow-up message that is sent to them. The entire process is automatic and there is no human review before sending.

No. Messages generated by the AI are not reviewed by ResenasYa before being sent. Although the AI is trained to respond appropriately, it can make mistakes or generate responses that do not meet expectations exactly. ResenasYa assumes no responsibility for the content of automatically generated messages.

The AI is correct in the vast majority of cases, but it is not infallible. It can misclassify an ambiguous or ironic response. In that case, an inappropriate follow-up message could be sent. ResenasYa is not responsible for these classification errors.

ResenasYa has no control over what customers reply. If you receive an inappropriate or offensive response, you must deal with it directly with the customer and, if appropriate, with the authorities. The reply will be logged in your dashboard for review.

No. ResenasYa facilitates contact with satisfied customers and provides them with the link to leave a review, but it cannot guarantee the number of reviews that will be published, their content, or their rating. Results depend entirely on the customer's real experience with your business.

No. Once the customer accesses the platform, what they write is their responsibility. If a customer leaves a negative, false, or unfair review, you must deal with it directly with the relevant platform (Google, Trustpilot, etc.).

ResenasYa has no control over decisions made by Google Maps or other platforms. These platforms can remove reviews or modify their algorithms unilaterally. ResenasYa assumes no responsibility for such situations.

Available on the Pro plan. You can activate an incentive: the customer receives a message inviting them to leave a 5★ review and send a screenshot. The AI automatically verifies that the review has 5 stars and immediately replies with the discount code or reward, with no human intervention.

Yes. From the "Google Business" section of your dashboard you can connect your Google Business Profile account. Once connected, you can view all your reviews, reply to them with AI-generated suggestions, and analyse your customers' opinion patterns.

Yes, if you connect your Google Business Profile account. The AI generates a suggested reply that you review and approve before publishing. You always have full control over what gets published.

Google only removes reviews that violate its policies (spam, fake content, offensive material, conflict of interest, etc.). ResenasYa analyses your reviews, identifies those that may be eligible for a complaint, and automatically generates the complaint email text for you to send directly to Google. ResenasYa does not guarantee that Google will remove any review, as that decision rests solely with Google.

Yes. The subscription is monthly and renews automatically. Each month, on the same date you subscribed, your plan amount will be charged to your registered payment method. You will receive an invoice by email after each payment.

You can cancel at any time from your dashboard: go to Billing → click 'Manage subscription' → in the Stripe portal, select 'Cancel plan' and confirm. After cancelling, you will retain access until the end of the already-paid period. No refunds are issued for periods already charged.

No. ResenasYa's policy does not provide refunds for already-billed periods. If you cancel, you will retain access to the service until the end of the paid period, but you will not receive any proportional refund for unused days.

If you don't cancel before your billing period ends, the subscription will renew automatically. Once the charge is made, no refunds will be processed. So it's important to cancel well in advance if you don't wish to continue.

Yes. You can change plan (upgrade or downgrade) at any time from the Billing section of your dashboard. Changes will take effect from the next billing period.

ResenasYa reserves the right to modify prices with a minimum of 30 days' notice by email. If you don't agree with the new price, you can cancel your subscription before the change takes effect.

Yes, provided the customer has given their consent to receive communications. We recommend informing them during their visit or purchase process, and ensuring their phone number was provided voluntarily. The sending complies with GDPR under the legal basis of legitimate interest or consent.

Yes. Data is stored in Supabase with in-transit encryption (HTTPS/TLS) and active Row Level Security: each business only accesses its own data. Payment data is handled entirely by Stripe and is never stored on our servers.

After account cancellation, data will be retained during the retention period established in our Privacy Policy, after which it will be permanently deleted. You can request early deletion by contacting us at info@resenasya.com.